Refund Policy

.COM STANDARD REFUND POLICY - PLEASE READ CAREFULLY

In this document, a buyer/customer is referred to as User, and any software sold by .com is referred to as Software Product.
Note: No refunds are available for software Maintenance service

Our Refund Policy only support returns within 15 calendar days since the date of purchase due to the following reasons:

  1. 100% money-back guarantee within 36 hours from delivery.
  2. Confirmed bugs/defects in the provided Software Product that prevents it from fulfilling its designed purpose. This provision only applies if the confirmed bug/defect cannot be corrected and an updated version of the Software Product cannot be provided to the User. .com may choose to request further technical information from the User to confirm a bug/defect, including but not limited to error logs, hardware descriptions and similar. Failure to provide this information on the User's part may lead to a refund request being declined.
  3. In connection with cases of fraud, abuse, and other such cases.
.com may, however, at its sole discretion, issue a refund in good faith under certain circumstances for reasons not described above.

No refunds will be issued for the following reasons:

  1. Incompatibility with, or bugs in, third-party software and/or components, including but not limited to anti-viral software, firewalls, third-party or vendor-supplied JVMs and similar.
  2. Inability to set up an email account or an FTP account. Because different ISPs use different configurations, this is completely beyond our control. Please contact your ISP for help in cases like these.
  3. Generally, any software configuration errors on the User's end that are completely beyond our control and/or not related to the Software Product.
  4. Failure to comply with the recommended hardware requirements described on the Installation Instructions page for the Software Product. Links to Installation Instructions for each specific product are provided when downloading and/or purchasing a Software Product.
  5. Some anti-virus software(AVG, Norton, McAfee, etc.) have false-positive alerts toward our software which may result from that our software needs to access the network or need authorization for some features. There would be a popup for you to authorize, if denied, you may need to add it to exceptions later. We are here to help if you need it.
    Some firewalls may also need authorization, please authorize it if there are any kind of popup windows. If you don't authorize this access, we can not refund you.
  6. Any other reason not covered above, including purchases apparently made in error.
In order to be eligible to receive a refund under the provisions described above, .com must receive your refund request in the manner described below within 15 calendar days of your purchase. No refunds will be issued after 15 days from the date of purchase.
To receive a refund, please contact us and make the subject read REFUND. Further information required to process your refund must be included in this mail:
  1. Your Full Name
  2. Your Payment Information
  3. Refund Reason(s)
Failure to follow this procedure may result in your refund request being not received, delayed, or not processed at all.
.com will not be responsible for refund requests that are not timely received for any reason, including but not limited to email or snail mail addressing mistakes, User's spam filters blocking emails, computer downtime, and similar circumstances beyond our control.
.com reserves the right to finally determine in its sole discretion whether the criteria for a refund outlined in this policy have been satisfied and to request any additional information relevant to such request.